I had the worst service ever tonight! Here is the letter that I sent to them...and I was much nicer than I started out!
First and foremost, we are a very large family on a very limited budget, and we very rarely eat out. Well, we chose to eat at our local Taco Bell, and spent a large amount of money for food that was very unsatisfactory. The person running the register couldn’t get our order right and she was a shift leader! Here is what we ordered: 1 limeade, 2 chalupas, 1 pizza (-tom), 10 bean burritos, 10 tacos, 1 $5 box meal (-sour), 2 shrimp tacos. We were charged for (2) box meals, and once we got our order, we had to request the food for the second box meal since it was on the receipt. We double checked our order, and there was tomato on the pizza, the person told us that there was no tomato on it, so I showed them, and told them it looked horrible, to which they responded that is just the way they are made! And the tomato (huge chunks) are in the sauce they use!
There was hardly any meat on any of the tacos, the shrimp tacos were tough, and overcooked, they were not edible! We did not get the tacos that were supposed to come with the box meals. There was not any meat at all on either crunch wrap! Overall, we will not be spending our money there again!! So, here I am out $50 bucks, trying to feed 7 people, and hungry because all we ate was lettuce and stale shells!!!
I am so unhappy with them! When did customer service hit such an all time low? When you pay for a product it should be descent, no matter where you got it! I know, I know! How many of you are saying, "Taco Bell?! What did you expect?" But really! We never really eat out, and it seemed like it would be a feasible place to eat, and clearly we were wrong! I will have to see what they say back. Probably something to the extent of "we are sorry that you are not happy with your service, please accept this 10% off of your next order on us". I can tell you that my hubby has had such a bad day, they were very lucky that he didn't just freak out and start yelling... He almost just packed up all his food and took it right back and wanted to tell them to shove it up their ass! That was fun to talk him out of! Ha! (Although, it would have been fun to see the looks on their faces! But it is always a better idea to keep the husband out of jail!)
I will post any updates that I get from them. Wish me luck in the ongoing battle of feeding my huge family!
